UX audit services.

Discover what’s frustrating your users, fix the roadblocks, and create a product they love coming back to.
Get your UX audit fast

Are these UX issues holding your product back?

you don’t reach your business goals

You’re putting in the effort to bring in customers, but those conversions just aren’t keeping up.

UX Audit Services Cieden

Users leave ​​negative feedback and reviews

Consistently low ratings and poor feedback suggest usability issues that are frustrating your users.

UX Audit Services Cieden

Users drop off during key moments

Visitors abandon your product during sign-up, checkout, or onboarding due to confusing navigation or complex user flows.

UX Audit Services Cieden

Your target audience prefers competitors

An outdated design or confusing experience drives users to competing products.

UX Audit Services Cieden

How we help you turn frustrated users into loyal customers

Step 1

Discovery and research

Before fixing anything, we need to know what’s going wrong. We analyze your product, check the data, and talk to your team to understand your users and their struggles:
✔ find where users get stuck by reviewing analytics and behavior patterns;
✔ compare your product with competitors to see what’s working (and what’s not);
✔ talk to key stakeholders to align business goals with user needs;
✔ set industry benchmarks so improvements are measurable
UX Audit Services Cieden

Step 2

Analysis & usability testing

We go screen by screen to find what’s confusing, frustrating, or just not working:
✔ Run a heuristic analysis to check for common UX mistakes
✔ Map out user flows to find unnecessary steps and dead ends
✔ Test the product with real people to see where they struggle
✔ Check accessibility so your product works for everyone
✔ Review navigation, content, and design for clarity and consistency
UX Audit Services Cieden

Step 3

Findings and recommendations

You’ll get a clear, prioritized report with what to fix first and how to do it:
✔ Highlight the most important UX problems and prioritize fixes for the biggest impact
✔ Suggest easy-to-implement changes to boost accessibility and performance
✔ Share best practices to make your product smoother and more intuitive
UX Audit Services Cieden

Step 4

Full collaboration (optional)

If you want, we’ll stick around and help you make these changes happen.
✔ Work with your team to redesign screens, flows, or entire features
✔ Provide ongoing UX and product strategy as your business evolves
✔ Track results, iterate, and keep your product ahead of the competition

case studies.

Explore our expertise in diverse domains

Dive into our case studies – not just to see our work, but to understand how Cieden approaches challenges and partners with clients.
UX Audit Services Cieden

process management

Sitenna: modernized telecom site acquisition & management platform.

Sitenna team reached a point where they wanted to reduce manual processes and consolidate all necessary tools onto a single platform. Additionally, they felt that their brand identity was not being effectively conveyed and that their website could generate more leads.Therefore, the client chose Cieden as a trusted partner to design a high-end software tool along with a website and the brand identity behind it.

UX Audit Services Cieden

health and wellness

MedEntry: improving UX of the educational platform.

MedEntry has developed an online platform and mobile application that prepares students for the exams to enter medical universities in the most accessible and user-friendly manner. Their innovative and intuitive tool is designed to personalize student training and feedback to plan all the educational activities properly.

UX Audit Services Cieden

other

Open IQ: redesigning a leading call center software in the cloud.

Since the product was established long ago, the outdated design didn’t reflect the excellence of its software functionality, ever-changing user needs and required UI modernization and UX improvement to keep growing in the competitor market. Our team quickly onboarded, conducted an audit, and suggested UX improvements.

UX Audit Services Cieden

healthcare

MVP for united healthcare data application

Our main task was to develop a disparate system of record-keeping adapted to the American healthcare system and integrate into the product all types of electronic health records used by different healthcare facilities. We conducted a series of discovery meetings, researched a competitive landscape, and found a safe niche for the client’s product. As a result, we met the 8-week deadline and developed a clickable prototype, proofed by users.

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UX Audit Services Cieden

Turn user frustration into satisfaction with

UX audit services .

At Cieden, we've seen firsthand how the value of digital products is deeply rooted in the user experience. Success is achieved when every interaction is intuitive, comfortable, and engaging, marked by clear design, user-friendly interfaces, and smooth navigation. 

If you’re doubting the usability of your app design and whether users are truly enjoying it, start by searching for issues within the user journey. Use our UI/UX audit services to identify and fix those issues successfully before they become your costly mistakes.

The UX audit provides a detailed report on your app's usability, addressing design-related issues like confusing navigation, complex onboarding, or poor CTA elements. We offer practical recommendations for immediate and future improvements, prioritized by impact and feasibility, ensuring your product is delightful to use in the long run.

Victor Shcherban

Victor Shcherban

CTO at TimberBase

Cieden’s work has simplified the user journey, and their style guide has enabled the client to independently improve pages. Beyond their top-notch customer service skills, their UI/UX expertise is impressive.

Laika Kayani

Laika Kayani

Founder & CEO of Hygrid Health

A dedicated partner, Cieden, is extremely knowledgeable about design - everyone is talented and understands the area of UX. They proactively researched competitors' products to develop industry-relevant designs that stand out. They went above and beyond to ensure the project's success.

Katherine O'Donnell

Katherine O'Donnell

COO & Head of Group of Immobe

They supported UI/UX development and helped us think through user flows. Our system is multilevel, so the team had to figure out how to break down the project. They helped us kick off the new build by creating clear documentation and wireframes.

Kyle Theobald

Kyle Theobald

Founder of Verve Commerce

Since my company began working with the Cieden team, we saw our audience grow four times in size. Thanks to the team's UX design the app has grown on a regular basis. We are very satisfied with the work that the team provided during this project.

Lucas Mezalira

Lucas Mezalira

Founder of educational startup

Cieden delivered a product that was closely aligned with my vision. Not only did the team create a design that was easy to implement, but they also communicated with the internal team at every stage of the project. The project manager was incredibly responsive to my emails and kept me updated on the progress. They shared a tool that allowed me to see everything they were working on, as well.

Darrien Watson

Darrien Watson

Co-founder & CEO of Whim Technologies

Cieden is an integral partner, their value extends beyond software design and business analysis. The team has a distinct understanding of the company's operations and business goals. This allows them to improve workflows through automation, advise on business direction, and support product iteration.

Leebi Breuer

Leebi Breuer

Project Manager at Rank Friendly

Internal and external feedback has been overwhelmingly positive. Despite the different time zones, Cieden kept the project moving through constant communication, providing critical status updates throughout the engagement. The team’s quality deliverables set them up for potential future engagement.

​​Andrea Gonzalez

​​Andrea Gonzalez

VP of Growth, Skylight

Following an effective workflow, Cieden meets deadlines and produces satisfying deliverables. The team’s accessibility enables continued collaboration.

Sarah Leaman

Sarah Leaman

Marketing Manager at Propell

The client was beyond satisfied with the delivered designs, which they immediately implemented. Cieden established a smooth workflow and provided quality and budget-friendly services in a timely manner. Overall, it was a seamless and successful engagement.

Simran Butalia

Simran Butalia

CTO of BeBop Technology

Cieden’s detailed, clearly articulated design facilitated seamless, efficient, and engaged product development. The team actively participates in the creative process and welcomes feedback. Their extensive breadth and depth of talent allow them to provide customer service that exceeds expectations.

And we have done it for leading companies worldwide.

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Legacy system transformation – OpenIQ case

See our transformation of OpenIQ, from complex legacy systems to a user-friendly powerhouse.

Through UX audit and redesign, we cut onboarding to just 25 minutes, improved usability and multitasking capabilities, and boosted user satisfaction, business revenue, and growth.

Cieden
Read our story

Strategic benefits of UX audit

Enhanced user engagement

Uncover and address pain points that hinder user satisfaction and engagement, ensuring every interaction is intuitive and enjoyable. We provide recommendations for building more effective user journeys that keep users coming back.

Reduced bounce rates

Our UX/UI design audit identifies barriers to conversion and suggests an optimized user experience to make your product more valuable, accessible, and intuitive to use, leading to lower bounce rates.

Increased conversions

Our design recommendations help to create user journeys that guide them seamlessly and comfortably through the conversion funnel. We increase the likelihood of users taking desired actions, such as requesting a free trial, booking a call, or applying for a paid subscription.

Long-term competitive advantage

Prepare your product for future growth and expansion to maintain its competitive edge in the market. Our strategies help your product stay up-to-date and meet the evolving needs of the market and users in the long run.

Cost-effective risk mitigation

Spot and address potential risks early to prevent them from evolving into expensive errors later on. We help you stick to the planned budget and avoid costly revisions.

Improved brand perception and loyalty

A well-designed, user-friendly product not only enhances user satisfaction but also positively impacts brand perception, leading to long-term loyalty and advocacy among users.

What’s exactly included in the UX audit?

UX research

Dive deep into the current user experience of your product and define frustrating UX elements that can be immediately fixed. Focusing on user needs, behaviors, and motivations, we guide you in designing user-centered products that resonate with their pain points.

Usability and accessibility audit

Find out which elements of UI design prevent users from navigating and completing tasks with ease. We check if your app is fully responsive across devices and complies with accessibility standards, ensuring inclusivity and user-friendliness for all.

Content audit

Assess the quality and effectiveness of your content, focusing on its structure, readability, hierarchy, and relevance. Our information architecture audit studies content structure and organization to create a user-friendly interface that is easy to interact with.

Performance audit

Check out if your app or website has issues with network latency, server response, and page load times. In our audit, we help you understand the factors behind slow loading times and suggest proactive measures for error-free and optimized performance.

Visual design audit

Learn how each element of your product design can be more engaging and enjoyable to use. We examine the layout, typography, and color scheme, aligning them with your brand identity and ensuring they resonate with your target audience.

Conversion rate optimization (CRO) audit

Define barriers to higher user conversions that hinder users from making a purchase or completing a form. We delve into every aspect of CRO related to complex checkout processes, poor call-to-action design, or ineffective user flow.

UX audit vs. UX consulting

Tactical, impactful, and feasible improvements

UX audit is suitable for existing products lacking desired user engagement, satisfaction, or conversion rates, as well as products before major redesigns. It involves an evaluation of the current state of a product, pinpointing navigation problems, content gaps, and other usability issues. In a detailed report, you get actionable recommendations often prioritized by impact and feasibility, allowing businesses to improve user experience.
UX Audit Services Cieden

Strategic long-term improvements

UX consulting offers strategic guidance and expert advice to optimize digital products, particularly beneficial for businesses in early product development or redefining their digital strategy. It focuses on long-term improvements, integrating UX best practices into ongoing processes, and aligning new technologies or approaches with user needs during innovation or digital transformation initiatives
UX Audit Services Cieden

4 reasons to choose Cieden

Guided by facts and numbers

We're all about the numbers and facts, using data-driven insights to identify and resolve usability issues, validate design hypotheses, and uncover areas for improvement. Not a gut feeling.

Eyes on the prize

Our UX consultants always keep their eyes on the bigger picture, ensuring that design-related efforts are perfectly aligned with your business objectives.

Impacting, not just doing

We don't just execute tasks but actively influence the product, driving changes and innovations.

No need for micromanagement

With our proactive and self-directed approach, we ensure seamless workflow aligned with the overall project goals and timelines.

Talk to us

Are these UX issues holding your product back?

You don’t reach your business goals

You’re putting in the effort to bring in customers, but those conversions just aren’t keeping up.

Users drop off during key moments

Visitors abandon your product during sign-up, checkout, or onboarding due to confusing navigation or complex user flows.

Negative reviews and feedback

Consistently low ratings and poor feedback suggest usability issues that are frustrating your users.

Users prefer competitors

An outdated design or confusing experience drives users to competing products.

Talk to us

start your project with us.

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FAQ

What is a UX audit?

A UX/UI design audit is a comprehensive evaluation of your app's user experience to identify usability issues and areas for improvement in current design. It’s mostly used as a diagnostic tool to learn how well users interact with the product and how to make this interaction even more intuitive and enjoyable.

One of the common reasons clients choose UX audit services is to resolve issues hindering user satisfaction, boost sales, increase conversions, and maintain a competitive edge.

UX/UI audit is not equal to UX/UI consulting. The first one evaluates existing products, while UX consulting provides strategic guidance for products in their early stages of development or whenever their strategy needs to be redefined.

What is the typical process for a UX audit with Cieden?

The process behind our UX audit service is thorough and methodical. 

We start by diving into your business goals, conducting extensive business analysis and UX research, and diving into product analytics to understand user behavior. Then, we conduct a comprehensive UX and UI audit to identify usability issues along critical user pathways. Our design team also performs usability testing with real users to gain valuable insights. Finally, we compile our findings into a detailed report with actionable recommendations for UX/UI improvement.


Explore our work portfolio to understand the value of audits based on real design projects.

What is the expected timeline for a typical UX audit project?

​​The time needed for a UX audit project with Cieden depends on the complexity of the product. A thorough review may take from 2 to 4 weeks; however, this timeline varies based on factors such as project scope and size.

How much does a UX audit cost?

The cost of a user experience audit with Cieden varies depending on several factors such as the complexity of the product, project scope, and specific requirements. 


Get in touch with us if you're interested in getting an approximate quote for your project.